Customer service for dummies / (Record no. 4044)
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| 010 ## - | |
|---|---|
| -- | 99065975 |
| 020 ## - | |
| -- | 0764552090 (pbk. : acidfree paper) |
| 035 ## - | |
| -- | (DLC) 99065975 |
| 040 ## - | |
| -- | DLC |
| -- | DLC |
| -- | DLC |
| 050 00 - | |
| -- | HF5415.5 |
| -- | .L45 1999 |
| 082 00 - | |
| -- | 658.8/12 |
| -- | 21 |
| 100 1# - | |
| -- | Leland, Karen. |
| 245 10 - | |
| -- | Customer service for dummies / |
| -- | by Karen Leland and Keith Bailey ; foreword by Giles H. Bateman. |
| 250 ## - | |
| -- | 2nd ed |
| 260 ## - | |
| -- | Foster City, CA : |
| -- | IDG Books Worldwide, Inc., |
| -- | 1999. |
| 300 ## - | |
| -- | xxxi, 422 p. : |
| -- | ill. ; |
| -- | 24 cm. |
| 500 ## - | |
| -- | Includes index. |
| 650 #0 - | |
| -- | Customer services. |
| 700 1# - | |
| -- | Bailey, Keith, |
| -- | 1945- |
| 856 42 - | |
| -- | Contributor biographical information |
| -- | http://www.loc.gov/catdir/bios/wiley045/99065975.html |
| 856 42 - | |
| -- | Publisher description |
| -- | http://www.loc.gov/catdir/description/wiley038/99065975.html |
| 856 41 - | |
| -- | Table of contents |
| -- | http://www.loc.gov/catdir/toc/wiley023/99065975.html |
| 906 ## - | |
| -- | 7 |
| -- | cbc |
| -- | orignew |
| -- | 2 |
| -- | opcn |
| -- | 19 |
| -- | y-gencatlg |
| 942 ## - | |
| -- | lcc |
| -- | BOOKS |
| 955 ## - | |
| -- | pn10/e-pcn 08-02-99;to SSCD pb02 03-17-00; lh00 03-20-00; lj09 04-18-00; to subj; SE00 04-22-00; to Dewey 05-11-00; aa04 05-18-00; sf15/sf05 copy 2 to BCCD 05-30-01 |
| 984 ## - | |
| -- | gsl |
| 999 ## - | |
| -- | 4044 |
| -- | 4044 |
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