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Customer service for dummies /

Leland, Karen.

Customer service for dummies / by Karen Leland and Keith Bailey ; foreword by Giles H. Bateman. - 2nd ed - Foster City, CA : IDG Books Worldwide, Inc., 1999. - xxxi, 422 p. : ill. ; 24 cm.

Includes index.

ISBN: 0764552090 (pbk. : acidfree paper)

LCCN: 99065975

Subjects--Topical Terms:
Customer services.

LC Class. No.: HF5415.5 / .L45 1999

Dewey Class. No.: 658.8/12

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