| 000 | 01333cam a2200325 a 4500 | ||
|---|---|---|---|
| 001 | 11770368 | ||
| 005 | 20241015082512.0 | ||
| 008 | 990802s1999 caua 001 0 eng | ||
| 010 | _a 99065975 | ||
| 020 | _a0764552090 (pbk. : acidfree paper) | ||
| 035 | _a(DLC) 99065975 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.L45 1999 |
| 082 | 0 | 0 |
_a658.8/12 _221 |
| 100 | 1 | _aLeland, Karen. | |
| 245 | 1 | 0 |
_aCustomer service for dummies / _cby Karen Leland and Keith Bailey ; foreword by Giles H. Bateman. |
| 250 | _a2nd ed | ||
| 260 |
_aFoster City, CA : _bIDG Books Worldwide, Inc., _c1999. |
||
| 300 |
_axxxi, 422 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services. | |
| 700 | 1 |
_aBailey, Keith, _d1945- |
|
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/wiley045/99065975.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/wiley038/99065975.html |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/wiley023/99065975.html |
| 906 |
_a7 _bcbc _corignew _d2 _eopcn _f19 _gy-gencatlg |
||
| 942 |
_2lcc _cBOOKS |
||
| 955 | _apn10/e-pcn 08-02-99;to SSCD pb02 03-17-00; lh00 03-20-00; lj09 04-18-00; to subj; SE00 04-22-00; to Dewey 05-11-00; aa04 05-18-00; sf15/sf05 copy 2 to BCCD 05-30-01 | ||
| 984 | _agsl | ||
| 999 |
_c4044 _d4044 |
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