Leland, Karen. <br/><br/>
Customer service for dummies / 
by Karen Leland and Keith Bailey ; foreword by Giles H. Bateman. 
 - 2nd ed 
 - Foster City, CA :  IDG Books Worldwide, Inc.,  1999. 
 - xxxi, 422 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0764552090 (pbk. : acidfree paper) 
<br/><br/><label>LCCN: </label>99065975  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .L45 1999 
<br/><br/><label>Dewey Class. No.: </label>658.8/12