Effective communication skills for health professionals 
By Philip Burnard 
 - London  Chapman&Hall  c1992 
 - xiii,:216p. 
<br/><br/> Includes references 
<br/><br/><label>ISBN: </label>0412408708 
<br/><br/><label>LC Class. No.: </label>R 118  / .B 87 1992