Smith, Pam. The emotional labour of nursing : its impact on interpersonal relations, management and the educational environment in nursing / Pam Smith. - Basingstoke, Hampshire : Macmillan, c1992. - xi, 220 p. : col. ill. ; 22 cm. Includes bibliographical references and index. ISBN: 9780333556993 (pbk. : alk. paper) 0-333-55699-2 Subjects--Topical Terms: Nurses--psychology.Empathy.Nurse's Role.Nurse-Patient Relations.Nursing Care--psychology. LC Class. No.: RT86 / .S63 1992 Dewey Class. No.: 616.89/0231 National Library of Medicine Call No.: WY 87