TY  - BOOK
AU  - Leland,Karen
AU  - Bailey,Keith
TI  - Customer service for dummies
SN  - 0764552090 (pbk. : acidfree paper)
AV  - HF5415.5 .L45 1999
U1  - 658.8/12 21
PY  - 1999///
CY  - Foster City, CA
PB  - IDG Books Worldwide, Inc.
KW  - Customer services
N1  - Includes index
UR  - http://www.loc.gov/catdir/bios/wiley045/99065975.html
UR  - http://www.loc.gov/catdir/description/wiley038/99065975.html
UR  - http://www.loc.gov/catdir/toc/wiley023/99065975.html
ER  -