TY - BOOK AU - Smith,Pam AU - Smith,Pam TI - The emotional labour of nursing: its impact on interpersonal relations, management and the educational environment in nursing SN - 9780333556993 (pbk. : alk. paper) AV - RT86 .S63 1992 U1 - 616.89/0231 23 PY - 1992/// CY - Basingstoke, Hampshire PB - Macmillan KW - Nurses KW - psychology KW - Empathy KW - Nurse's Role KW - Nurse-Patient Relations KW - Nursing Care N1 - Includes bibliographical references and index ER -