Customer service for dummies / by Karen Leland and Keith Bailey ; foreword by Giles H. Bateman.
Material type: TextPublication details: Foster City, CA : IDG Books Worldwide, Inc., 1999.Edition: 2nd edDescription: xxxi, 422 p. : ill. ; 24 cmISBN:- 0764552090 (pbk. : acidfree paper)
- 658.8/12 21
- HF5415.5 .L45 1999
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Includes index.
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